Hi, when someone calls, it says VM is full. I have an iphone8, and there are no messages or deleted messages left on my phone. I tried dialing *86 but it just says 'no new messages'. Help please.
Little by little, we'll turn this around, sstidd. Calling *86 was a good start towards figuring this out. In addition, let's eliminate some additional culprits.
First and foremost, a restart should be tried:
https://support.apple.com/en-us/HT201559
In addition, there have been situations when call forwarding's been active. To eliminate that possibility, the following options are available:
https://www.verizonwireless.com/support/knowledge-base-143997/
or
https://www.verizonwireless.com/support/knowledge-base-17268/
Let us know your results.
DavidH_VZW
I have an iPhone 6. All voicemails are deleted, but when people call they are told the voicemail is full and they cannot leave messages.
I'm sorry to hear your callers are receiving the message that your voicemail is full choirboy50. We can help with some steps to get this resolved. Do you have any saved voicemail? Did this start to occur after downloading an application or software update? Is the software up to date on your device?
https://www.verizonwireless.com/support/apple-iphone-6-update/
KinquanaH_VZW
I have no voicemails and my phone is still saying that my mailbox is full. This needs to be fixed asap! I have an XR and need my voicemail for when my childrens' school is trying to get in touch with me.
Hello Brandie239,
We know how important it is to ensure voicemails are able to be left on your phone. Especially messages from your child's school. There was an issue impacting some iPhone users and their voicemail boxes. We have an easy fix to get you back up and running. All you need to do is dial *86 to call into your voicemail. You will then be prompted for your voicemail pin number. Once you have access, you will be able to hear if there are any saved messages. Delete any unneeded messages. Once done, you are all set. Please test by having someone call your phone and attempt to leave a message. Let us know what happens.
ChristopherM_VZW
Fine - but if I delete it using the software on the phone it should be removed from Verizons mailbox as well. This is a newer issue and appears to be due to a verizon Software change given that it is a multi-platform issue.
I get these *)@#%@#(*&@#$% robocalls all the time that I don't answer but leave voicemails that now I have to do double work to clear off my phone. I shouldn't have to call *86
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