HTC DNA Stuck in boot loop

[vzw_customer_support]

Thank you for this info, clyde44556. Did you try performing the factory reset from the main settings screen, if you are able to reach it before it reboots, or are you attempting by going through the start up menu? http://vz.to/1iLFYFW

NicandroN_VZW

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[clyde44556]

the factory reset doesn't work, I just took it to a Verizon store and

they overnighted to me and lost all my media cause it wasn't on the

cloud.

James

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