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Gmail sync Vs. Verizon Contact Sync

Member

I recently upgraded from flip phone to the Pantech Breakout. I used the recommended process with Backup Assistant to transfer my contacts between phones and then proceeded to also set up a Gmail account and sync with my home Outlook Account. Now my phone has duplicated contacts and the calendar has duplicate birthday and Anniversary announcements for the same people. It looks to me like it is caused by Gmail and Verizon contacts both existing in parallel. Should I just delete the verizon contacts and backup assistant now that I have Gmail? Why does Backup Assistant not backup the contacts in the phone that were put their by the Gmail sync.

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Re: Gmail sync Vs. Verizon Contact Sync

Verizon Employee

Hello sol1109,

I can assist you with your contacts. It seems to me that the contacts have duplicated because you are using too many syncing systems. Since you can not unsync Google, I recommend to unsync the Backup Assistant. Follow the steps below to unsync Backup Assistant from your device:

- Settings

- Accounts & Sync

- Backup Assistant

- Uncheck it to unsync

If unsyncing, does not delete the duplicate contacts you may need to delete the duplicate contacts first before unsyncing.

Let me know if you need further assistance.

Thank you,

Lena A.

Follow me on Twitter @VZWSupport    

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Re: Gmail sync Vs. Verizon Contact Sync

Member

I do not see a place to "UNCHECK" the sync. The backup assistant page has

four sections.

- Backup Now button and statistical data on the backup

- Recuring Sync, which has 5 timing intervals for backing up. I just

changed this to "Manual".

- PIN

- Web page link

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Re: Gmail sync Vs. Verizon Contact Sync

Not applicable

Hi sol1109:

The steps that Lena provided above need to be performed on the device.  Settings> Accounts & Sync> Backup Assistant> Uncheck it. This will disable the syncing operation from Backup Assistant. Let us know if the steps worked with you.

Thanks,

MikeS_VZW

Follow us on Twitter @VZWSupport

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Re: Gmail sync Vs. Verizon Contact Sync

Member

I was refering to my screen on the device. I have resolved my issue by

setting interval to manual and deleting my contacts from my verizon.

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Re: Gmail sync Vs. Verizon Contact Sync

Member

As long as you stick with Android phones the gmail sync will be enought, if you ever switch to something else you might need the back assistant.

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Re: Gmail sync Vs. Verizon Contact Sync

Member

Thnaks, looks like I have it under control now.

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Re: Gmail sync Vs. Verizon Contact Sync

Sr. Member

sol1109 wrote:

Thnaks, looks like I have it under control now.

The bad part about using gmail contacts as apposed to phone contacts is you cannot set custom ringtones to gmail contacts, where you can to normal phone contacts. I am sure there are also other things you cannot do to gmail contacts, but I am not sure. That was the biggest thing for me, I have a few people that I want to have custom tones, and for that they need to be phone contacts.

Hope this helps.

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Re: Gmail sync Vs. Verizon Contact Sync

Member

Select your contact them press > menu key > option > Ringtone. Just tried it and it allows me to select a ringtone for each contact with the default being "Default".

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Re: Gmail sync Vs. Verizon Contact Sync

Expert

Do you have an android phone made by Samsung?

The limitation of phone only contacts for custom ringtones seems to only occur with the Samsung TouchWiz UI. As far as I know anyway.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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