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Re: Garbled and Breaking Up Calls

Member

I hear you I have Verizon and internet

I still have the same problem . Incoming calls are clear . Outgoing calls are static and broken up I called Verizon many times to no avail. They did nothing.

 

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Re: Garbled and Breaking Up Calls

Member

I have the exact same problems and the exact same phone as you. I live in Maryland and I literally have tried running around inside my house and outside my yard to get any of my outgoing calls to not be garbled, with no luck. I have done all the “recommended” things in this post and I am ready to throw this phone in the trash OR GET RID OF VERIZON WIRELESS! I had boost mobile before and never had the problems I have with Verizon. I hope that you get an answer that works so I can figure out my issues too. Good luck. 🤞

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Re: Garbled and Breaking Up Calls

Customer Support

Skizzie1, 

We don't want this to be an ongoing issue. You mentioned that you're primarily having this issue inside your residence. Is that correct? How's service when you leave your home? Do you have access to Wi-Fi at your home? 

 

LasinaJ_VZW

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Re: Garbled and Breaking Up Calls

Member

I am having the exact same issue.  I have a Samsung Note 9.  My software is up-to-date, and I have reviewed and followed all of the previous troubleshooting directions that have been previously posted in this thread.  I have been having this issues for the past 3 weeks.  

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Re: Garbled and Breaking Up Calls

Customer Support

PurkeyKnex, this is not the experience we want for you. To confirm, does the problem persist with all calls or only outgoing calls? Everywhere, or in a specific area? Are other services affected (text messages/data)? Does your device have any physical or liquid damage? 

 

ChakiaH_VZW

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Re: Garbled and Breaking Up Calls

Member

My wife has an iphone 5 and I have an iphone SE. Earlier this year she began have voice call connection/audio problems when she called or was called from our home. Could not hear or be heard after many call attempts; sometimes shouting worked.  It works fine when using Facetime but not for an ordinary voice call and seems to be working fine when about town, not at home. Mine has not had problems. We are both on the same Verizon plan. We live in a suburban major metro area but long ago I  had connection problems with Sprint and we changed to Verizon. There is no damage or other  physical  issues we are aware of and we have the latest IOS loaded for this device. I think it might be her's is a little bit older and may not connect well with current transmission protocols in our residential area, especially if the signal is not as strong as in other areas of the community

Whatever it is, we need to get it fixed.

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Re: Garbled and Breaking Up Calls

Customer Support

Thanks for reaching out, we certainly want your wife to have excellent service. I am confident we can get this fixed, we will need to access your account. I have sent you a Private Message to continue. 

RosanneM_VZW

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Re: Garbled and Breaking Up Calls

Member

I am having the same issue and need help in getting this fixed as I am using my phone mainly for work. Please help

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