Look no further help is here. Lets dig deeper to get to the bottom of this. Where do you have your contacts backed up now? Are they in the Verizon Cloud? In Google? Do you have your contacts synched from other apps like Twitter or Facebook? BryanS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!