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Galaxy S4 unlock features are missing
MizzV
Member

Yesterday I set a pin lock for my screen while it was charging in a public area at work. Now that I want the pin lock gone, the option to have "NO pin lock" or the Swype lock are both totally grayed out and there's a message saying it was "Turned off by administrator, encryption policy or credential storage". Not sure what that means since I didn't do anything else to my phone other than lock the screen! Does anyone know how to fix this? thanks.

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Re: Galaxy S4 unlock features are missing
Snn5
Sr. Leader

I believe you can delete credential storage the in Security tab and that should allow you to set Swipe or None.

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Re: Galaxy S4 unlock features are missing
Snn5
Sr. Leader

I believe you can delete credential storage the in Security tab and that should allow you to set Swipe or None.

View solution in original post

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Re: Galaxy S4 unlock features are missing
MizzV
Member

THANK YOU!!!! Smiley Happy That worked!! Appreciate the help! this was driving me crazy!!!

Re: Galaxy S4 unlock features are missing
Snn5
Sr. Leader

YAY glad that worked. Smiley Happy

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