Galaxy S4 unlock features are missing

[MizzV]

Yesterday I set a pin lock for my screen while it was charging in a public area at work. Now that I want the pin lock gone, the option to have "NO pin lock" or the Swype lock are both totally grayed out and there's a message saying it was "Turned off by administrator, encryption policy or credential storage". Not sure what that means since I didn't do anything else to my phone other than lock the screen! Does anyone know how to fix this? thanks.

[Snn5 · Accepted solution]

I believe you can delete credential storage the in Security tab and that should allow you to set Swipe or None.

[MizzV]

THANK YOU!!!! That worked!! Appreciate the help! this was driving me crazy!!!

[Snn5]

YAY glad that worked.