I think those of us that are really into our Android devices will agree that having an Android on VZW is not all that it used to be.
Most of this amounts to nothing..all these "missing" features a neat, but lets be honest...almost none of them have any real impact on the devices..
Those who like these bells and whistles can always fix their phone with basic tech knowledge, the rest don't need the bells when it already has so many whistles
Most customers are not Android fanatics. We would rather have a good, solid phone that works every time and all the time. And, we would rather have fewer updates, not more, and only after they have been thoroughly tested and debugged and tested some more. There is absolutely no reason or advantage to be the first customer with the latest model phone.
VZW will never make everyone of their customers happy no matter what is done. They also have to make their shareholders happy which mostly involves the bottom line. I can well imagine which one of these two comes first. We can well afford to loose a few customers but we can't have our shareholders unhappy at all.
You're right about that, Horses, as indeed the article's author acknowledges: "Keeping things in perspective, true Android enthusiasts -- the kind of people who care about this stuff -- make up a small percentage of customers." However, some issues do have the potential to affect everyday users as well, especially the fact that "Verizon's grown notoriously bad about providing timely OS upgrades to its devices," as the author notes.
japetty notes the basic economic factor: as long as VZW's technological lameness doesn't have a negative effect on its bottom line, they're not going to improve. Theoretically, businesses have three constituencies: the owners, the employees, and the customers. As things actually operate today, though, across all business sectors, only the owners (whether private or stockholders) get any consideration. As long as nobody satisfies the customer or treats employees well, everybody can keep wringing the last dime out of the profit margin.
For myself, I fall into another category that the article references: "Verizon does tend to have excellent coverage in many areas, which makes its inferior approach to Android all the more aggravating." My wife and I switched to VZW from AT&T solely to get coverage in a rural area, which we did, and we're going to stay, since AT&T has no more intention of expanding its network than VZW does of improving its phone-adoption and OS-upgrade processes (see preceding paragraph). But it is a little aggravating.