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Fix 'Out of Service Area' When Making Calls

f_canton
Member

How do I fix the 'Out of Service' area problem when making calls. For example when making a call from San Jose, California to Boulder Creek, California, the problem occurs.

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Re: Fix 'Out of Service Area' When Making Calls

bearone21
Leader

apparently you're out of the service area or in a building or underground!!!

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Re: Fix 'Out of Service Area' When Making Calls

Community Manager
Community Manager

We understand. What troubleshooting have you been through so far?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Fix 'Out of Service Area' When Making Calls

LEEWIK
Member

I don't like twitter and won't use it.  When I am in my own home I have dropped calls all of the time with the message "out of service area."  I was still on warranty so they change the chip or whatever it's called.  That did not solve the problem.  Verizon did not want to fix the problem or even change the phone without extra fees.  This is terrible customer service.

Content modified as required by Verizon Wireless Terms of Service

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Re: Fix 'Out of Service Area' When Making Calls

bearone21
Leader

maybe you're out of the service area too!!

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Re: Fix 'Out of Service Area' When Making Calls

Community Manager
Community Manager

We offer many ways to contact us, LEEWIK, so you never have to use a method you don’t like. I can assure you we want to find out more about what’s causing the “Out of Service Area” message. Let’s dive into the issue of making calls when inside your home. When did it start happening? Does the same thing happen indoors in other locations? How are texts and internet when you’re indoors? How far outside the home do you need to be before the signal improves?

 

George_VZW



If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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