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Droid mini won't charge since OS update
lgonefshn
Newbie
‎07-17-2014 07:59 AM

My Droid mini wont charge since updating the OS a few days ago.  It shows that it is plugged in but will not charge.  It will remain on and running while plugged in but once unplugged it dies within minutes.

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Re: Droid mini won't charge since OS update
lgonefshn
Newbie
‎07-17-2014 08:11 AM

Please help with any suggestions.  Thanks so much!

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Re: Droid mini won't charge since OS update
vzw_customer_support
Customer Service Rep
‎07-19-2014 08:04 AM

Igonefshn,

I am so sorry to hear about the charging issues since the software update. Lets investigate. Have you tried placing your device in "Safe Mode" and see if it will charge? http://vz.to/1vdMBkz Have you also tried another charger to see if it will charge the device?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Droid mini won't charge since OS update
lgonefshn
Newbie
‎07-22-2014 04:38 AM

Lindsey,

I did try safe mode yesterday and that did not work either.  I have tried several different chargers and they all do the same thing.  the phone works fine when plugged in but dies within minutes after being unplugged.  I am on my jobs plan but pay for my service.  I feel I may have to cancel my line.  I went to a Verizon store Saturday and they told me there was nothing they could do for me and I would need to buy a new phone.  I cant use another of my companys upgrades, I just bought this phone maybe 6 months ago and it's now basically useless, and Verizon says theres nothing they can do for me.

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Re: Droid mini won't charge since OS update
deltabond
Enthusiast - Level 3
‎07-22-2014 06:38 AM

My phone (Samsung Note3) did the same thing, sort of, after the update to 4.4.2 OS.  It would say that I needed to use the original charger to be able to charge faster, and it ended up dying.  If you bought your phone 6 months ago, it should still be under warranty, and they should provide you with a replacement.  Might try and ask for that, because that's what they did for me.

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Re: Droid mini won't charge since OS update
vzw_customer_support
Customer Service Rep
‎07-24-2014 05:27 AM

lgonefshn

Thanks for giving Safe Mode a try for us! I'd love to explore any further options together. I requested to follow you. Can you please accept and follow me back? Then, you'll be able to send me a direct message.

Here's my Profile: http://vz.to/1ly4msR

Here's how to Direct Message: http://vz.to/1lKLT9T

RuthW_VZW
Follow us on twitter @VZWSupport

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