Droid X2 not receiving all texts/ calls

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I, along with my family have been a customer of Verizon for over 13 years now. In the past 4-5 months my Droid X2 has not been receiving all text messages and calls. There is no pattern that I have been able to track. I text people from across the nation so where I send from and/or to does not make a difference. This phone is a refurb because I used my insurance to replace the original to hopefully fi this same exact issue. I've done extensive research on how to fi this problem but have not come up with anything. The restarts, wipe cache, delete certain apps does not work. I do not want to be forced to become a customer of another company but I will do so if the issue can not be alleviated.

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