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Droid Razr M stuck on red eye.

Member

So my phone just randomly decided to restart and now its been stuck on the red eye animation for an hour. I tried a soft reset (holding down the power and volume down button) and all that did was restart it. Suggestions to get it working again? Thanks.

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Re: Droid Razr M stuck on red eye.

Sr. Member
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Re: Droid Razr M stuck on red eye.

Sr. Member

http://www.verizonwireless.com/support/knowledge-base-63967/

Alt for let it die down first. This will delete internal storage but will get you out of boot loop

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Re: Droid Razr M stuck on red eye.

Member

I'm also stuck on the red eye of death...I've cleared the cache and factory defaulted, but still can't get past the red eye.  Any ideas on how to clear if those don't work?  Is letting the battery die part of the solution?

Thanks

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Re: Droid Razr M stuck on red eye.

Member

I'm reluctantly joining the Droid Razr M users with a phone stuck on the reboot red eye.  My local Casa Grande, AZ store was of no help other than trying to sell me a $400 replacement.  I'm 6 months from upgrade and of coarse being a 11 year loyal customer was of no consideration.  Maybe Sprint will help me!  Any suggestion?

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Re: Droid Razr M stuck on red eye.

Member

ldeans46, the VZ folks here were slightly more helpful.  They determined from the debug screen that the OS had pretty much hosed.  The solution was to re-flash the phone...not that they could help me with that, but had nothing to loose like you (buy a new phone or have nothing).  Was able to re-flash and get it happy again.

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Re: Droid Razr M stuck on red eye.

Member

Thanks for the reply. How do you re-flash the phone?

ldeans46

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Re: Droid Razr M stuck on red eye.

Member

I'll find the tools I used.  Mostly googling...

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Re: Droid Razr M stuck on red eye.

Member

Thanks, I’m not sure which to try.

ldeans46

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Re: Droid Razr M stuck on red eye.

Member

I used House of Moto [3.2] - SamuriHL's House Of Moto - DroidRzr.com   I tried the graphical ones first but couldn't get any of them to talk to the phone properly.

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