Droid RAZR HD won't charge with either cable that came with the new phone.

[KathyTW]

My RAZR HD will not charge using either of the USB charging cords that came with the phone and I have tried several different USB/wall type adapters.  I have to use a generic charger (not a USB cord, just a straight outlet to phone type).  The data cable that connects the phone to my laptop works so it doesn't seem like it is a connection problem.  Is anyone else having this trouble?

[vzw_customer_support]

Being able to connect your phone to your PC is awfully convenient, KathyTW. Especially when it comes to transferring your picture and music. Does the cable have any physical damage? Are you able to connect that USB cable into an outlet and charge?

ChaunceyM_VZW

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[KathyTW · Accepted solution]

Thank you for the reply. After much trial and error I finally discovered

that the USB/outlet adapter cannot be plugged into any type of outlet

adapter (like converting two outlets to 4 or 6 in a wall outlet), extension

cord, or power strip/bar to function. It must be plugged directly into the

wall socket (or computer) in order to charge.

On Mon, Nov 18, 2013 at 10:07 AM, Verizon Wireless Customer Support <