My Droid 4 started acting weird today. I cannot power the device up normally. I have to hold power button and volume button, and that only works sometimes. I can power it up by sliding the keyboard out, too.
But then I cannot power it down by the power button, so it times out to shut down, and that drains the battery.
saturngirl wrote:
My Droid 4 started acting weird today. I cannot power the device up normally. I have to hold power button and volume button, and that only works sometimes. I can power it up by sliding the keyboard out, too.
But then I cannot power it down by the power button, so it times out to shut down, and that drains the battery.
This sounds like a hardware failure, and, as the Droid 4 is less than a year old, you should be able to get a replacement under the 1 year warranty. The exception would be if the above happened after the phone fell in the toilet/went swimming with you/etc or some similar uncovered event.
One more caveat,Verizon will probably insist that you do a hard reset (Factory data reset) as part of their scripted debugging process. It's probably worth doing this anyway, just in case a misbehaving program is causing this issue. As you may be sending the phone back anyway, copy photos/music etc to separate storage (SD card/computer/cloud...)
So call Verizon and they will ship you a replacement (used but allegedly reconditioned!) phone.
(And yes, your replacement may well have issues, probably different. If so, keep returning. Eventually you will get one that is good enough!)
Thanks, Silver. If I go to a store do you think they would swap it out? Or do I have to call in wait for a trade in?
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