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Ok, so I have been trying for the past couple hours to set up my Exchange email on my Droid 4 without any luck it always says "Couldn't finish. Can't connect to server." After Googling everything I could think of I've posted this question any solutions?this is what comes up.
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Some of my coworkers are having this same problem after the ICS update, so I'm interested in a solution, as well.
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I am having the same problem
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contact your exchange administrator
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Stop
(J.R.) Johnny (deleted personal and phone number information to comply with VZW ToS)
Message was edited by: Verizon Moderator
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That was my first stop. There is really not much here to work with. There are only a few fields. We tried a few things, but this worked before the Ice Cream update and now it does not. The configurations are the same. I deleted my account and tried to create a new one, and the server access issues are the same there. My other devices still access the server just fine -- it's just my Android 4 Droid 4 that is having issues.
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I had the same issue setting up my work (exchange sever) email on my droid 4 after the update from 2.2.3 to 4.0.4. The workaround is you have to provision exchange over WiFi and then after it is setup it will work over 4g. I have not tested this on 3g. When Verizon sent out the update, my exchange e mail did not carry over.
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I was able to sync after the update but the service was very spotty. It would only "push" sporatically. I would go a day or two without anything, then all of the sudden I would get dumped. Or I would have to sync manually. I got so frustrated with it, I switched back to Touchdown (had a paid license from before) and I haven't missed an email since.
It's a shame that a supposed "upgrade" ends up breaking something pretty essential, that used to work fine. Time for an update to the update...I think...
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Hi Dillonh,
It looks like we will have to complete a master reset on the device. Here are the steps to complete the reset.
1. From a home screen, select Apps.
2. Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select .
3. Select Factory Data Reset.
4. Select Reset phone (bottom of screen).
If presented, enter the current passcode or draw the unlock pattern.
5. Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete.
6. Follow the steps on the screen to complete initial activation.
Thank you,
NidiaA_VZW
Please follow us on Twitter @vzwsupport
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I know this is almost a year old, but I just got a Droid 4 and had the same problem for a few minutes - until I downloaded my tech support flyer on syncing with the exchange server. Nothing so drastic as the factory reset. First, you need to put your domain name before the /username. You may have to find that out from your IT tech support people. Then, another place will ask for the server. In may case, the mobile use required using a webmail server rather than the usual in-house server that is indicated after the @ in my email address. Hope this helps anyone else who encounters this problem. It's a simple fix if you know what to put in those blanks.