I upgraded to unlimited plan to take advantage of free Disney +, was able to validate in Verizon app, but when directed to Disney web site I was prompted to pay for a month or a year. So it does not work. I am 3 phone calls in to Verizon customer support and tech support and 2 phone calls to Disney support. They each say the other is responsible. The reference was given, an escalation to pull out SPC escalation form was submitted. Disney support applied for a refund for the $6.99 I paid this month and it was denied. The reference number above showed in Disney that I did not have a valid active account for the promotion. Today I spoke to Val at Verizon who just kept saying it was valid and up to Disney to honor it. NO HELP AT ALL. If this is not resolved soon then I will just go back to a cheaper plan and change providers. I cant spend hours on the phone just to be told its the other guy.
Hello, Charlotte24. We want to ensure that you are able to take full advantage of the offer. I understand that an escalation has been submitted. Have you heard any word back, what time frame was provided? -ChrisM_VZW
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