Disney+ Promotion is not working!

Member

I am in the same situation as many others in that I signed up for the Verizon / Disney+ promo and am wondering when this will be resolved.  I created a login and password on Disney Plus and it does not recognize my email or the promotion.  So, they offer to start trial and show me the billing rates.  Seems many others are similarly frustrated and reached the same conclusion.  Verizon customer service was not able to assist me.  They provided me the number to Disney Plus and a reference #.  Disney refers you back to Verizon.  So far, this is a very poorly designed promotion and the marketing is suspect.  Btw, I have refreshed my desktop browser, and deleted/reinstalled the app on my phone to see if that will help to no avail.  I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly.  For the amount I pay monthly for a full Unlimited family account I expect better from Verizon. 

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Re: Disney+ Promotion is not working!

Community Manager
Community Manager

We sincerely appreciate your feedback on this promotion, and we regret any confusion it may have caused. 

 

If you already signed up for the yearly subscription or multi-year subscription prior to the Verizon offer, do NOT cancel the subscription. You will still be able to get the 12 month promotion from Verizon. Once the registration steps are completed for the Verizon promotion that offer will be in effect. 

 

You will receive an email from Disney+ (check all spam email folders) that will contain additional information regarding the current subscription and any additional steps you will need to take. Monthly subscriptions through Disney will be canceled before you are charged.

 

If you purchased through a 3rd party (Google, Apple, Amazon, Roku) you will need to cancel through that 3rd party. 

 

http://spr.ly/66071P9Jf 

 

 

TamaraH_VZW

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Re: Disney+ Promotion is not working!

Sr. Leader

Did you create your account by going through your myVerizon account?

if you log into your My Verizon Account, account, add ons, entertainment.  Then select Disney+.  Follow prompts to get Disney+ free

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Re: Disney+ Promotion is not working!

Member

TamaraH,

I checked my email inbox and spam folder and do not see any communication from Disney.  Please advise.

 

Thanks,

T

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Re: Disney+ Promotion is not working!

Member

mama23dogs - Sr.Leader

 

I do not see "add ons or entertainment" after I log into My Verizon Account (Wireless) and then Account.  Recieved reference # for my call with customer service this morning.  Please advise.

 

 

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Re: Disney+ Promotion is not working!

Member

mama23dogs - Sr. Leader

 

I ended up looking in my Verizon plan and found the link to set up my account with Disney+.  It appears set up with Verizon.  Although, once I logged into Disney+, using the link on your site, with my email username and password, it still brought me to the rates for Disney+, being either 6.99 or 12.99 a month.  Then the only selection is Start Trial and it takes you to a payment screen.  I am hesitant to give them my credit card information, not knowing if I am going to get billed.  Please advise. 

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Re: Disney+ Promotion is not working!

Sr. Leader

@TV19 wrote:

mama23dogs - Sr.Leader

 

I do not see "add ons or entertainment" after I log into My Verizon Account (Wireless) and then Account.  Recieved reference # for my call with customer service this morning. Please advise.


Are you on an account eligible free Disney+ ?  Legacy plans are not.

 

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Re: Disney+ Promotion is not working!

Member

mama23dogs - Sr. Leader,

I was using my verizon wireless/my account on a desktop.  Using it through my phone I now see the account>add ons> entertainment.  However, using the link provided to finish setting up my account on Disney+ it still presents the billing rates and will not allow me to finish setting up my profile without subscribing and providing a credit card. 

Is that required, and if so, will the 6.99 monthly charges be deleted?

Also, How do I know if I have a legacy account?

Thank you,

T

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Re: Disney+ Promotion is not working!

Member

BTW, mama23dogs - Sr Leader

Something to note, as I logged out of the Disney+ app on my phone, it brought me to a Redeem Your Code screen and the code pictured was highlighted in Red.  It stated "this code cannot be redeemed.  You may have already redeemed it.  To check, log in to https://www.disneyplus.com/account."

Could something have happened to my redemption code and that is why Disney is not allowing me to log in without paying?  Can a new one be issued to me?

Thanks,

T

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Re: Disney+ Promotion is not working!

Sr. Leader

The old unlimited plan from 10 years ago isn't eligible.  Only the more recent unlimited plans (last 4 years) 

 

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