Re: Device Replacement Plan
jologs
Newbie

This link here:

Device Replacement Program | Verizon Wireless

sounds like a lie to me.

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Re: Device Replacement Plan
Tidbits
Legend

The rep is misinformed or didn't feel like helping you.

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Re: Device Replacement Plan
jologs
Newbie

Obviously, i even called customer service yesterday and she said .... The Device Replacement Program is not applicable to Pre-Paid accounts??? HELLO!!! The device was paid in full.

BAD SERVICE

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Re: Device Replacement Plan
vzw_customer_support
Customer Service Rep

We never want our customers to feel this way, jologs. Please reach out to our Pre Pay department at 888 294 6804.I am sure they can help you.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Device Replacement Plan
jologs
Newbie

I'd be honest with you .... i'll be careful next time purchasing any product showing your brand specially from 3rd party vendors. Like I said, AT&T is far superior when it comes to situations like this. They replaced my defective phone before even if it was purchased from Best Buy. I had a feeling you would do the same but it never happened. Here's one less customer for you. BYEZ!

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Re: Device Replacement Plan
smith6612
Community Leader
Community Leader

Please ask LG for an advance RMA on your broken device.

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