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Device Replacement Plan

Member

What's your replacement policy regarding a defective cellphone that was purchased (3 mos ago) from Best Buy? This is a pre paid account using your services (45/month)

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Re: Device Replacement Plan

Leader

What phone is it?

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Re: Device Replacement Plan

Member

LG G4

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Re: Device Replacement Plan

Sr. Member

Since it was purchased from Best Buy, and it is only 3 months old, you need to contact Best Buy. The device should have a one year manufactures warranty that covers defects. It hasn't been subjected to neglect or abuse, they should replace it under warranty.

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Re: Device Replacement Plan

Member

They told me to send it to the manufacturer which means i will be out of phone for the next 2-3 weeks... Great!! Anyhow, thanks for responding.

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Re: Device Replacement Plan

Leader
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Re: Device Replacement Plan

Member

Manufacturing Defect

A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces.

Your options for replacing a device with a manufacturing defect are based on how long it's been since you purchased the device. Visit My Verizon to verify how long you have had your device or to view when you are eligible to upgrade.

  • Less than 1 year since purchase

    The device will be replaced at no cost. If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).

    Call (866) 406-5154 from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

You might want to update this as well and state all conditions. 

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Re: Device Replacement Plan

Member

By the way, what difference does it make if i purchased it from Best Buy? The box has Verizon Wireless Logo all over it..... This is what makes AT&T superior over you. Whether it was purchased from Best Buy or other Vendors, they will replace the damaged phone.... NO QUESTIONS ASKED!!!

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Re: Device Replacement Plan

Sr. Leader

Something tells me you went to a 3rd party retailer. When you were with AT&T you had a corporate store nearby so you didn't know. All carriers have 3rd party resellers with the carrier branding.

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Re: Device Replacement Plan

Member

Its a corporate store in Pasadena.

368 S Lake Avenue

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