Just received new DNA (ordered online). First step in guide is to install the SIM card. The tool for opening the tray was included in the box & I had tried & tried to use it but the tray will not eject. Even read online to insert tool & hold latch down. Tried that too to no avail. Please help!
Congrats on the new phone, groovygirl. Select the link and view the instructions. Perhaps they will help a little more...http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=67521 Please keep me posted.
ChaunceyM_VZW
Follow us on twitter @VZWSupport
Start a new topic or ask questions in the open forum.
