Customer Support

Member

Yesterday morning I called Customer Service (what a challenge just to get to them - but story for another time) as I had been getting 'Alerts' that I my Voice Messaging was 70%, then 75% used up - so I changed my plan for unlimited.  However, that evening I get an alert that my usage was at 87% now this morning I've received an alert that I was at 90% usage!!!!  grrrhhhh!!!  Why? Why? What kind of Customer Service is this?????

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Re: Customer Support

Sr. Member

Did you backdate the plan? If not you still have the same plan until the date you set the change to go active on.

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Re: Customer Support

Member

Call back and make sure they did not make the unlim change day of or future date the change. This is what would have made that mistake. Or go online and check your plan.

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Re: Customer Support

Member

Yes, when I talked to Customer Service Yesterday – she back dated to start of this cycle.

Later,

Sharon

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Re: Customer Support

Community Manager
Community Manager

We want to make sure you have the best messaging plan to prevent against overage Shyrn! I'm pleased you were able to reach us by phone to address your concerns. If the change took place before your bill cycle completed and the plan was backdated, you will not be billed for overage. The alerts may not respond right away to a plan change. The plan is changed immediately; however, it may take 24 hours for the alerts to recognize the change. If you changed to unlimited, no more worries for alerts or overage! You can confirm your plan via My Verizon and make sure you have the right options to meet your needs. Please let us know if you have further questions. http://vz.to/1bKrxgN

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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