Corrupt Lollipop update on Samsung Galaxy Note 4

[galaxynote4user]

Ever since the lollipop update on my Note 4 my service is horrible. At my house I went from two 4G bars to barely one 3G bar. My husband has a Turbo and gets three 4G bars in the same spot I only get one 3G bar. Also my camera continues to focus as I am taking a picture. It never done this before but now it drives me crazy. I have only had it for 6 months now and am so upset with its function compared to my old note2.

[vzw_customer_support]

galaxynote4user,

Let's get you the service you deserve! What is your zip code? Do you only experience issues at home? Or everywhere?  Any issues with calls and text?

KarenC_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[galaxynote4user]

I mostly experience it at home. I had two bars 4G service than all the

sudden I don't and cannot pick any 4G up now. But every where else my

service is never as good as other people's around me. My zip is 45660.

On Jun 13, 2015 2:51 PM, "Verizon Wireless Customer Support" <

[galaxynote4user]

Forgot to answer the calls and text part. We have video calling and I have

never been able to use it due to service. My texts lag and I won't receive

them when people send them. My voice does cut out a lot on calls to other

people. I can hear them but they can't hear me.

On Jun 13, 2015 2:51 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Galaxynote4user,

Let's get your phone back in business.  Thank you for providing zip code.  We don't have any reported outages.  Are you connected to Wi-Fi when indoors or our network?  Does your signal improve when you leave your home area?  Do you have a case on your phone?

EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[galaxynote4user]

I am not connected to WiFi. I do have a case on my phone but have since I

got it and had service then. My signal does improve once leaving the house

but again I say my husband has good service in the house.

On Jun 13, 2015 4:16 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Galaxynote4user-

Thank you for your response.  Have you attempted to put phone in safe mode http://vz.to/1B30APG and then check for signal improvement?  If not, give that a try and keep us posted.

EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[galaxynote4user]

Ok I tried that but signal strength still remained the same. No improvement.

On Jun 13, 2015 7:49 PM, "Verizon Wireless Customer Support" <

[galaxynote4user]

I have not heard back from anyone for five days now. I tried putting my

phone in safe mode but no change in service. This service issue is driving

me crazy since I had decent service 2 months ago!

[vzw_customer_support]

Galaxynote4user-

We apologize for the delay in responding. We do respond to posts in the order they are received.  Please follow these steps http://vz.to/1cLj6nY.  Give that a try and keep us posted.

EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!