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Contacts using Backup Assistant not totally backed up in Android

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Using the backup assistant says backup complete but when I check the backup on the Verizon website or contacts on Google Mail they are not all there? Even the ones I create as google contacts. Anyone else have this problem on an android phone? I am using a Samsung Stratosphere. 

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Re: Contacts using Backup Assistant not totally backed up in Android

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Backup Assistant will NOT backup any contacts saved as Google contacts.

They are two completely separate "animals" and have never been able to mix.

It sounds like you have a mix of how contacts were saved. Some to phone and some to Google. It is easier in the long run to get all of them saved as one or the other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Highlighted

Re: Contacts using Backup Assistant not totally backed up in Android

Expert
Backup Assistant will NOT backup any contacts saved as Google contacts.

They are two completely separate "animals" and have never been able to mix.

It sounds like you have a mix of how contacts were saved. Some to phone and some to Google. It is easier in the long run to get all of them saved as one or the other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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