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Contacts using Backup Assistant not totally backed up in Android
jtz54
Newbie
‎12-18-2011 08:38 PM

Using the backup assistant says backup complete but when I check the backup on the Verizon website or contacts on Google Mail they are not all there? Even the ones I create as google contacts. Anyone else have this problem on an android phone? I am using a Samsung Stratosphere. 

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Re: Contacts using Backup Assistant not totally backed up in Android
Ann154
Community Leader
Community Leader
‎12-19-2011 03:48 AM
Backup Assistant will NOT backup any contacts saved as Google contacts.

They are two completely separate "animals" and have never been able to mix.

It sounds like you have a mix of how contacts were saved. Some to phone and some to Google. It is easier in the long run to get all of them saved as one or the other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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An Accepted Solution is available for this post. Jump to solution.
Re: Contacts using Backup Assistant not totally backed up in Android
Ann154
Community Leader
Community Leader
‎12-19-2011 03:48 AM
Backup Assistant will NOT backup any contacts saved as Google contacts.

They are two completely separate "animals" and have never been able to mix.

It sounds like you have a mix of how contacts were saved. Some to phone and some to Google. It is easier in the long run to get all of them saved as one or the other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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