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Connected to good wifi but still can't use it!!!

I'm connected to this place's wifi according to my phones status, which shows excellent strength & speed. But I still can't use it to acquire internet, access email, send FB messages, etc.

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Re: Connected to good wifi but still can't use it!!!

Novice

Have you checked with the place to see if something is going on?  Was there a sign in page that is supposed to come up or anything and it didn't.  Mary

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Re: Connected to good wifi but still can't use it!!!

Customer Support

BrutusBuckeye42, we know how important it is to be able to connect to wifi when available. I welcome the opportunity to assist you with this matter. As acraftylady2 inquired, are you being prompted to enter a password in order to access the internet via your device's browser? Are there any error or other messages appearing when trying to access the internet? Is the place in which you're connecting at a business which may restrict access to personal email and social media sites?



EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Connected to good wifi but still can't use it!!!

Sr. Leader

Many places have free wifi, BUT you need to sign in to their network and agree to their terms first (Starbucks, hotels, restaurants, etc).  When you try to go to a website , your browser will first redirect to the login and agreement page - do that, and you should be good to go on all the other stuff.

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Re: Connected to good wifi but still can't use it!!!

Suzy Q, yes thank you, but I know that. Usually I see a ? and will then sign in as requested. On those WiFi's I have no problem. It's the ones that have no such request that I've had a problem with. But lately these WiFi's have been nice to me too. So for now I'm quite happy. Thanks, Bruce

Sent from my Verizon Wireless 4G LTE DROID

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Re: Connected to good wifi but still can't use it!!!

Sr. Leader

Bruce,

Glad to hear all is well, at least for now.  On those Wifi connections that don't require a login, "open" connections, some of  your apps, or your browser, may be preventing you from connecting because the open connection is inherently insecure.  Could that be the case?

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