Cloud contacts backup failed

CindyLu313
Member

I keep getting "Cloud contacts backup failed". Why?  I have tried wi-fi and data and still get the same message.

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Re: Cloud contacts backup failed

Jakeman1
Sr. Member

You are much better off this way. Change your contacts to Google and let Google back them up. You will have accurate backups and immediate reloading and updates. Backup Assistant is not a very good application and some refer to it as Malware as it is so intrusive.

Re: Cloud contacts backup failed

Community Manager
Community Manager

Hi CindyL313 - Let's get your contacts floating in the Cloud! May I ask what model is your device? Are other item backing up in the Cloud like pictures and documents?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Cloud contacts backup failed

Marla1104
Member

I have a samsung5.photos and videos backed up fine but contacts fail.

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Re: Cloud contacts backup failed

CindyLu313
Member

I have a Droid Maxx just purchased in May 2014.

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Re: Cloud contacts backup failed

Community Manager
Community Manager

This is very odd Marla1104! Try clearing Cache/Date and synch again. Settings>Applications>Application Manager>All>Verizon Cloud>Clear Cache/Data.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Cloud contacts backup failed

Community Manager
Community Manager

@CindyLu313,

Thanks for the additional info! Is anything else backing up on the Verizon Cloud? Try clearing Cache and data for the app.

Go to Settings>Applications>Application Manager> Verizon Cloud.

Keep us posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: Cloud contacts backup failed

CindyLu313
Member

I did that. Everything backs up except contacts.

Sent from Yahoo Mail on Android

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Re: Cloud contacts backup failed

LRVassar
Sr. Member

CindyLu313

As previously mentioned, use Google Contacts. If you want to keep dealing with Verizon backup, that's your choice, but Google Contacts is hassle free.

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Re: Cloud contacts backup failed

Community Manager
Community Manager

Oh my! We can't thank  you enough for trying those steps, CindyLu313. We are so sorry that you have encountered the message, but we want to get it all taken care of.
The next step would be to have a resolution ticket filed with our technical support team. Are you saying the contacts are not even viewable from the Cloud? 

TamaraH_VZW
Follow us on Twitter @VZWSupport

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