Casio software problems
Courtin
Newbie

I recently got a Casio 771.  I have been experiencing problems with the home app. not responding and needing to be force closed. Now that same problem is happening is messages and two game apps. 

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Re: Casio software problems
vzw_customer_support
Customer Service Rep

Hello Courtin,

Thank you for your inquiry today. My apologies that you're having issues with the software on your Android device. I understand the importance of having a fully functional device at all times. The issues that you're having do relate to a possible software crash. Do you recall if any applications were downloaded prior to the introduction of this problem? Have you attempted to complete a soft reset by removing and reinserting the battery? If this option has been completed, I recommend completing a hard reset to reset the device software. To proceed with this step, please visit http://vz.to/IIwsvK. Please keep us posted if you have any additional issues, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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