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Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

Within messaging settings, MMSC field is "Not set" and cannot be edited -- it should be http://mms.vtext.com/servlets/mms.  Does Verizon acknowledge this and is there a fix?

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

My account had picture and video messaging blocked before I upgraded phones.  I didn't care before because I wasn't paying for unlimited texting, but when I upgraded to a plan that had unlimited SMS and MMS, the MMS block from my previous plan carried forward.  I'm disappointed in Verizon for not recognizing this with their initial robot-reply to this thread.  You'd think they could look at my account--they know who I am!  "Looks like you have picture and video messaging blocked on your account, you'll need to to an Authorized Verizon Dealer to have your account updated and receive a new SIM Card since for some reason we can't update it."   It's fixed now.  New SIM Card.  No charge (at least there's that).

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Customer Support

BG1234567,

We want to be sure your device is set up correctly. The APN settings should not need to be edited. What were you trying to accomplish with changing the settings? Was there something wrong with your messages going in/out?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

Yes, there is something wrong with MMS messages.  MMS messages cannot be sent and others cannot send them to me. 

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

I'll add, the workaround to turn off Wi-Fi does not work.  This is not failing because I'm using my home's Wi-Fi. 

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Expert

MMS messages don't transfer over wifi

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

I understand that.  That's not the problem.  What does your MMSC field say within your APN settings?

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Expert

Have you tried the "reset to default" option in the menu button?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

Yes. The phone was shipped with this setting.  I've had it less than a week.

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Expert

Get a new SIM card. The SIM card is where the information is loaded from anyway.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot Send or receive MMS on new Galaxy S5. APN settings locked.

Member

BG1234567 Did you ever find a solution? I need to adjust my APN settings and it's all grayed out. I'd love to find the solution.

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