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Re: Cannot Get Verification Code Texts

Customer Support

TomRVA1, thanks for those details. Is your software up to date?

 

DiaS_VZW

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Re: Cannot Get Verification Code Texts

Member

What software?  My Verizon is a web app which does not use an installed client. 

My phone is Android 9 Version PPYS29.105-160-4-5 Security patch level April 1, 2020.

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Re: Cannot Get Verification Code Texts

Member

The problem is fixed!  It was indeed a bad SIM.  I got a replacement today and it fixed the SMS problems I was having.

The best guide I found for troubleshooting the problem is located here.

View solution in original post

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Re: Cannot Get Verification Code Texts

Customer Support

TomRVA1, we do appreciate you for the details on your software for the device. Does this issue occur whenever you are using any messaging application? JoseL_VZW

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Re: Cannot Get Verification Code Texts

Member

Yes, other messaging apps (e.g., Verizon Messages) misbehaved similarly.

The problem was a defective SIM.  It has been replaced which fixed the problem.  See the "correct answer" post in this thread.

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