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Can't send text to one person

Mlazzaro
Member

Ever since the kitkat update I have not been able to text one person, my husband and I both had razor and he could text her,  but I can't.  She can text me. I just upgraded to the galaxy s4, I  was hoping that getting a new phone would fix it but it hasn't. Please help

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Re: Can't send text to one person

vzw_customer_support
Customer Support

Yikes! I'm definitely sorry to hear that this step didn't work either. I certainly can understand your frustrations with this. The next thing that we would want to try is to backup the phone fully using the Verizon Cloud or Backup Assistant. And then resetting the device. Here are the steps to reset the device: http://vz.to/1t6CEcm. Please let us know if that works.

ErinW_VZW

Follow us on Twitter @VZWSupport

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Re: Can't send text to one person

vzw_customer_support
Customer Support

Very bizarre, Mlazzaro. Let's get to the bottom of this. What happens when you send her a message? Do you get an error message or does it appears that the message is sent successfully. Is she a Verizon customer? Please provide me with a few more details. I look forward to hearing back from you.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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Re: Can't send text to one person

Mlazzaro
Member

Thank you for getting back to me,  when I send it it appears to send,  I  get no error message, she is not a Verizon customer, I believe she has T-Mobile,  she has contacted them and they couldn't find anything wrong,  I have checked my blocked list,  deleted her out of my contacts and re-entered her,  I use a third-party text,  I deleted it and tried the stock one,  nothing worked 

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Can't send text to one person

vzw_customer_support
Customer Support

Mlazzaro,

I am sorry to hear that you have been having such a hard time! I want to get this resolved for you. Lets give this a try. http://vz.to/1ADVx7w Let me know if this works for you!

StevenR_VZW
Please follow us on Twitter at @VZWSupport

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Re: Can't send text to one person

Mlazzaro
Member

This did not work

--- Original Message ---

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Re: Can't send text to one person

vzw_customer_support
Customer Support

Thanks for trying that step for us Mlazzaro. The next thing we would like to have you try is booting the phone in safe mode. This will help us determine if there is something that is causing the problem with sending the message to the one number. You can follow the steps here http://vz.to/1nmxAte Once the phone is in safe mode, try sending a message to the number to see if it works. You can disable safe mode by power cycling the phone. Keep us posted.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Re: Can't send text to one person

Mlazzaro
Member

That didn't work either

--- Original Message ---

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Re: Can't send text to one person

vzw_customer_support
Customer Support

Yikes! I'm definitely sorry to hear that this step didn't work either. I certainly can understand your frustrations with this. The next thing that we would want to try is to backup the phone fully using the Verizon Cloud or Backup Assistant. And then resetting the device. Here are the steps to reset the device: http://vz.to/1t6CEcm. Please let us know if that works.

ErinW_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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Re: Can't send text to one person

Simonehere
Member

In your contacts add (or subtract) a "1" in front of the mobile number that your texts aren't going through. 

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