Can't receive calls, phone has stopped
kahn265
Newbie

I cannot receive phone calls on my LG G4. Furthermore, I get no indication that anyone has tried to call me.

It says, "Unfortunately phone has stopped" if I look at my phone while someone tries to call me. I can make outgoing calls fine

Used Verizon troubleshooter

Performed factory reset

Any ideas? Do I need to head to Verizon to get it fixed?

Android 5.1

Security Patch Level 2015-11-01

Kernel Version 3.10.49-g7a20c89

Build Number LMY47D

Software Version: VS98613B

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Re: Can't receive calls, phone has stopped
vzw_customer_support
Customer Service Rep

Kahn265, this experience would have me just as deeply concerned. Let's do all we can to get your G4 working in a stable manner.


Do you recall any application updates prior to these issues occurring?


You mentioned performing a Factory Reset. When this step was taken, did you leave your phone with only stock applications, or did you use Google's Recovery System

to reinstall all Play Store apps?


You may also stop by a store location if you wish. I understand it has been two days as well since you last posted. Are you still experiencing these issues?



NicandroN_VZW
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