Can't play WAV files from office voice mail systems

[Ann154]

Which application tries to open the wav file?

[bearone21]

"I am at a loss. How do I determine my default music app?
I do not use my inc to play music."

if you haven't added a music player you shouldn't need to select a default.

[Jim_OBrien]

I have the HTC incredible.  I get my voicemail delivered to my gmail.  when I click on preview it comes back with error saying its unable to play this file type.  Running android ver 2.2

[#4 · Accepted solution]

I can certainly try to assist. Normally voicemail systems will use an older type of .wav format that Androids don't recognize. Try to see if you can play a different type of .wav file if you have one on your computer, or try downloading one. If a different .wav file plays, I would suggest looking for an application in the Market to play .wav files. There are several applications, and while we can't always recommend 3rd party apps, one I have seen some other customers have success with is Remote Wave. There is currently a free version in the Market so you can always try it  to see if it works for you. 

[Mike20878]

I used to be able to play my work voicemail wav files but now they are not supported.  I have WinAmp installed and it won't play them either.  I don't remember when this stopped working.

[Jim_OBrien]

I can play music wav files.  Just not voice mail files.  I downloaded remote wav as suggested however I cannot find the icon to start it.  I went into manage applications and it is shown as installed, however it is not showing up on my list of apps

[gerio]

You know, I think I remember sending some wav ringtone files to my first X when I bought it. They would not play and when I investigated the issue, the ringtones has somehow become OGG files. Well, I whipped out Audacity and fixed that right away.

Could some kind of file conversion be taking place with those voicemail files?

Wav files, being uncompressed, are fairly large, and not having experience with those office voicemail systems, I'm kinda surprised that they would email wav files instead of mp3 files (I have only wav files on my iPods which is why I have to have 3 160gig iPods while my friends can hardly fill up one.

Just some random thoughts...

Geri O

[Jim_OBrien]

Found the problem.  I was trying to open the app.  I opened the email and it then asked which app to use to play the file.

Remote Wave showed up ad I used it and problem is now solved.

Thanks to all for you help.

[gerio]

Excellent!

Be sure to mark this post as the solution to the problem outlined in the original post. That way, this solution will be listed in the knowledge base of this forum. Someone is bound to run into this again...

Geri O

[gerio]

Crap, never mind.

The OP has to list this thread as "solved".

Geri O