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Can no longer access home wifi, told not in range. Help please.

Member

I have a Samsung s4mini,  I can no longer access our home wifi (not sure about others just noticed).  I have tried removing it and re-adding it, all is says is not in range.  It will bring up other secured wifi's though.   Any help is appreciated.

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Re: Can no longer access home wifi, told not in range. Help please.

Member

Had this same issue on my phone and my wife's phone.  Tried forgetting all devices and then rescanned and added my networks back one at a time.  Worked for my phone for about an hour.  Ultimately had to restore to factory default.  I don't recommend unless nothing else works.

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Re: Can no longer access home wifi, told not in range.  Help please.

Community Manager
Community Manager

k4acure,

Wi-Fi is a great tool and we'd love to take a closer look at this so that you may continue to utilize regularly when needed.

Since we have not yet tested the device on other Wi-Fi connections, we can not yet determine if this is a phone related issue. Have you been able to connect your home Wi-Fi to any other devices? Have you rebooted both the Wi-Fi router and your cell phone and tested again?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Can no longer access home wifi, told not in range. Help please.

Member

Had this same issue on my phone and my wife's phone.  Tried forgetting all devices and then rescanned and added my networks back one at a time.  Worked for my phone for about an hour.  Ultimately had to restore to factory default.  I don't recommend unless nothing else works.

View solution in original post

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