Can anyone help me with my ellipsis 7? Totally frozen.
jamoo
Enthusiast - Level 1

The screen has gone black and I am unable to re-boot.  No response at all.  Suggestions?

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Re: Can anyone help me with my ellipsis 7? Totally frozen.
vzw_customer_support
Customer Service Rep

That's no good! I'm here to help. Please try pressing your power button and Volume down buttons for about 30 seconds. If no change, please attempt to boot into safe mode http://vz.to/1mt1DEe. attempt

MarquiaF_VZW
Follow us on Twitter @VZWSupport

Re: Can anyone help me with my ellipsis 7? Totally frozen.
OverTheEdge
Newbie

My week old Ellipsis just did the same thing.  It is completely black screen and should have a full charge as it has been on the charger for hours.  It will not turn on!  So FRUSTRATING.  What do I do?

Holding power key down doesn't help and there is no way to turn it on to get it into safe mode.

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Re: Can anyone help me with my ellipsis 7? Totally frozen.
Klue
Master - Level 1

If the suggestion from Verizion Support (post above yours) does not work then take it back for an exchange if you have a 14 day return policy.

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Re: Can anyone help me with my ellipsis 7? Totally frozen.
Terry666
Newbie

That`s because they are garbage... little by little mine has been failing.. from the data card not working to error messages saying your charger is not compatible with this device and nowit won`t charge fully..looks good but crappy and the 8g of memory is a joke especially when you have apps you don`t need and they are taking up at least 4g of memory this`s a Tablet you don`t want. can`t wait til my contract ends..

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Re: Can anyone help me with my ellipsis 7?  Totally frozen.
vzw_customer_support
Customer Service Rep

We don't want to see you having so many difficulties with your tablet, Terry666. Are you still using the original wall charger that came in the box with your tablet? What happens with your data? Using a memory card http://vz.to/1swB6Tm as well as clearing temporary files http://vz.to/1swB6CQ can help to improve your available memory too.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

 

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