I recently purchased an officially liscensed upgraded phone (whatever the term is for that) to replace my Stratosphere - which I loved. The phone seemed to be fine but I've noticed a few infrequent but seemingly connected issues. OS related? Screen? Do I send it back to Verizon for another?
I have the short term warranty so I would like to determine the best course of action. I did some googling and found suggestions to empty the cache, reset the settings, etc. It has taken me weeks to get the phone itself back to working order with the right apps, setup, settings,etc so a factory reset or a replacement is discouraging. But I need a camera.
Hi there Sitnscoop,
There are so many instances where the camera comes into play, so it's really important that it works! I'm sorry you've been experiencing issues with it.
I'm a tad bit confused as to what you mean by "officially liscensed upgraded phone". If this means you got an upgrade from us then your phone is definitely covered under warranty!
We would first want to ensure you it's not a software issue that's causing the problems.
First try putting the phone into Safe Mode to see if there's a 3rd party application that's causing the problems:
If it does the same thing in safe mode I would recommend a Hard Reset:
Please ensure your Photos & Videos are saved to an SD Card or Computer. Your contacts are saved either by google or backup assistant. You can reinstall your applications by visiting google.com/play > signing in > choose the My Android Apps tab.
Once these steps have been completed let us know if the issue persists.
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