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Camera Failed on Galaxy S5

Member

My Camera will not work.  When booted up it has an error "Warning Camera Failed".

I tried safe mode as described in another post but that did not work.

Please help

Craig

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Re: Camera Failed on Galaxy S5

Customer Support

CRF17,

We'll step up to help out. When did this start happening on your S5? I'd like to find out some additional information before we start giving you steps to try. What software version do you have on your phone? Please share this additional information.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Camera Failed on Galaxy S5

Member

Hi Erin,

It has been that way for a few weeks. I followed 6 different progressive

steps I found online including factory reset and it did not work right

away. Then a couple days later it worked again for a few days then quit

again.

Pics of my software attached.

Thanks,

Craig

On Oct 26, 2015 3:37 PM, "Verizon Wireless Customer Support" <

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Re: Camera Failed on Galaxy S5

Customer Support

CRF17,

I appreciate you taking some additional steps on your own to get your camera back up and running. Unfortuatnely I'm not able to see any attachments. What software version do you have on the phone? Is there any physical/liquid damage?


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Camera Failed on Galaxy S5

Member

No damage

Android 5.0

On Oct 28, 2015 5:10 PM, "Verizon Wireless Customer Support" <

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Re: Camera Failed on Galaxy S5

Customer Support

CRF17, I appreciate you getting back to us and we are not giving up on this until we find a solution to this problem. Have you completed a backup and done a factory reset on this device?



GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Camera Failed on Galaxy S5

Member

Hi,

Yes I did a factory reset last Sunday and it did not make a difference.

Craig

On Oct 31, 2015 7:44 PM, "Verizon Wireless Customer Support" <

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