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Re: Caller numbers have added characters - ";rn=1817602"
tadrscin
Enthusiast - Level 2
‎05-19-2019 07:49 AM

It doesn't seem to have anything to do with any call blocker apps.  I don't have any installed, but many of the phone numbers show up with xxxxxxxxxx;rn=+1801718 on my screen for missed calls.  It doesn't effect all phones though as my wife has the same Samsung Galaxy S6 SM-G920V and she still sees everyone's correct number.  If you happen to see the caller ID screen come up, that looks perfectly normal.  If you miss the call and then swipe down from the top to see who called, that's where the incorrect number is shown.  For me this started happening within about the last week or so.

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Re: Caller numbers have added characters - ";rn=1817602"
vzw_customer_support
Customer Service Rep
‎05-21-2019 07:59 AM

tadrscin, having Caller ID issues can frustrate, especially since you need the feature to identify all incoming calls, we want to offer the support you deserve. Any recent changes (new update, new apps, etc)? Aside from the Caller ID function, any other issues?

 

GilbertoL_VZW

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Re: Caller numbers have added characters - ";rn=1817602"
tadrscin
Enthusiast - Level 2
‎05-21-2019 11:34 AM

No other issues.  I haven't installed any new apps and the only updates have been for pretty basic apps such as facebook, twitter, gmail etc.

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Re: Caller numbers have added characters - ";rn=1817602"
vooph
Enthusiast - Level 1
‎05-21-2019 09:36 PM

I have a similar problem that just started about 2-3 weeks ago.  Only some calls are getting the "rn=+1253691" added at the end of the phone number.  The call never rings on my end and it goes straight to voicemail on the caller's end also without ringing.  I have a Samsung Galaxy Note 5.  I force disabled caller ID and restarted my phone.  It worked for a few calls and then the rn # started reappearing randomly again.  I have no new apps on phone so that's not causing it.  This really needs to be fixed ASAP!!!

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Re: Caller numbers have added characters - ";rn=1817602"
vzw_customer_support
Customer Service Rep
‎05-23-2019 11:41 AM

Tadrscin, thanks for confirming those details for me. Please share with me does this happen on every incoming call? Also, confirm for me when did you first notice the Caller ID issue?

RodneyM_VZW

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Re: Caller numbers have added characters - ";rn=1817602"
tadrscin
Enthusiast - Level 2
‎05-23-2019 03:33 PM

I went ahead and did a factory reset on my phone and it still has the same issue.  It's clearly something on Verizon's end.  Pleae get this fixed!

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Re: Caller numbers have added characters - ";rn=1817602"
tadrscin
Enthusiast - Level 2
‎05-23-2019 03:34 PM

It doens't do it on evey call and it started a little over a week ago.

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Re: Caller numbers have added characters - ";rn=1817602"
vzw_customer_support
Customer Service Rep
‎05-23-2019 09:42 PM

vooph, we understand your concern. Is the software on your device updated?

LauraL_VZW

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Re: Caller numbers have added characters - ";rn=1817602"
tadrscin
Enthusiast - Level 2
‎05-24-2019 07:21 AM

I don't know about everyone else, but my phone has all of the latest updates available for it.

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Re: Caller numbers have added characters - ";rn=1817602"
vzw_customer_support
Customer Service Rep
‎05-25-2019 03:50 PM

Thank you for letting us know what steps have been taken. We are sorry to see that did not help. Let's try a few more steps to ensure this gets resolved as soon as possible. We want to restart the device in Safe Mode.

 

1. Press and hold the Power button until the Power off prompt appears then release.

2. Touch and hold Power off until the "Reboot to safe mode" prompt appears then release.

3. From the Reboot to safe mode prompt, tap RESTART to confirm.
Note The process may take up to 90 seconds to complete.
Note Upon reboot, "Safe mode" appears in the lower-left of the unlock/home screen.

4. With Safe Mode enabled, test device and app functionality.

 

Here is a link with more details, http://spr.ly/6600Elt8G

 

GeorginaG_VZW

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