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Caller ID Shows Wrong Name When I Call Others
CoopDLoop
Member

I know this has been asked several times before, but the Smart ID solution isn't compatible with my phone, and I cannot seem to find any solutions that work. I recently opened my own account with Verizon from another carrier, and it is still shows the name of the account owner from the previous carrier when I call someone. How do I fix this?

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Re: Caller ID Shows Wrong Name When I Call Others
vzw_customer_support
Customer Support

I know the importnace of having the right Caller ID display. Here is a link to the Share Name ID feature that is controilled through your My Verizon account and not the phone: https://www.verizon.com/support/knowledge-base-49073/

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Re: Caller ID Shows Wrong Name When I Call Others
vzw_customer_support
Customer Support

I know the importnace of having the right Caller ID display. Here is a link to the Share Name ID feature that is controilled through your My Verizon account and not the phone: https://www.verizon.com/support/knowledge-base-49073/

View solution in original post

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Re: Caller ID Shows Wrong Name When I Call Others
CoopDLoop
Member

Thank you! That worked. At first it said my phone wasn't compatible with the app, but I tried again and it successfully went through. Thank you again!

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