Call Forwarding Not Working on Moto One Action



I have a Moto One Action phone that I am very happy with.  I am with Verizon Prepaid.  I have been with Verizon cellular for the better part of 30 years. 

I am having one problem with my phone.  When I try and use the CALL FOWARING feature (*72 plus 10 digits), I get the following message:  "Call forwarding function is not allowed while roaming".  I am in my home city where I have lived for 71 years. I have talked to level one and two tech support at Verizon and tech support at Motorola.  No one can solve the problem.  I asked to speak with level 3 tech support and Verizon said someone would contact me within 48-72 hours.  I never heard back from Verizon. 

Anyone out there have any idea why I am getting this message when I try and utilize call forwarding?  

Thank you, 

Steven Meyer




Re: Call Forwarding Not Working on Moto One Action

Customer Support

Thank you for letting us know about the issue with Call Forwarding and the situation. We'd be glad to help look into it and get some answers. Please send us a Private Message to continue.