Broken Screen LG V30

[AMBCRA11]

My month-old V30 screen just cracked, seemingly over night. I picked it up out of my purse two days ago and there was a giant scratch across the screen protector. I didn't know how it got so scratched in my tiny purse but I wasn't worried since it was just the screen protector. This morning the "scratch" was bigger and I realized it's not a scratch, it's a crack! And an hour ago I looked at the phone and there's a new, small crack on the opposite side of the screen with what feels like a tiny chip on the edge of the screen protector. I did not drop the phone, it went from my purse to my desk. I have had it in a case (hard shell with raised corners) all this time and the screen protector was applied by a Verizon employee. This does NOT seem right! I have never cracked a phone screen and I just buy an $840 phone and now the screen cracks?? This is why I didn't buy a Samsung Galaxy, which is the phone I wanted. Any chance this is a manufacturing defect? To add insult to injury the dang salesman didn't bother to tell me I only had until Nov 20th to send in for the $200 Visa card and I missed it by 4 days. I miss my Turbo 2. I'm not loving this phone.

[vzw_customer_support]

AMBCRA11,

I'm terribly sorry to hear this happened to your new phone. I know I rely on having a phone I can count on and we want to make sure a solution can be found. We don't have any reports of defects with this phone's screen but we're glad to see what can be done to solve this. I've sent you a private message. Please respond when you're able so we can fully assist you.

AndrewT_VZW

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[Ann154]

Have you considered contacting LG customer service directly to see what your options are for repair or replacement?