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Bluetooth problems with Samsung Galaxy 6

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I have Backbeat GO 2 wireless earbuds and when I turn on bluetooth nothing shows up I had a Samsung Galaxy 4 and could easily sync my wireless earbuds but now nothing shows up or syncs I just got this new phone wto is the issue

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Re: Bluetooth problems with Samsung Galaxy 6

Community Manager
Community Manager

Using the bluetooth is a great feature with your phone lamaaron1990. We want to ensure this is fully working with your new phone. Let's take a look into this for you. Have you made sure that both the phone and earbuds were in pairing mode? Were you able to test the bluetooth with another device to see if it could connect to that other device?


NicoleB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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