Backup passwords
taterlalo
Enthusiast - Level 2

Galaxey s5 fingerprint not recognized.how to set backup password? Pgone unlocks ok with screen lock p.w.?-help

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Re: Backup passwords
vzw_customer_support
Customer Service Rep

I'm sorry to learn you are having trouble using the fingerprint scanner, taterlalo. It's important that prior to using the scanner, your hand is dry and free of any moisture or oil, as this can cause issues with the scanner. You can go to Settings>Fingerprint>Change backup password, to edit your password.


AndreaS_VZW
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Re: Backup passwords
taterlalo
Enthusiast - Level 2

That was it.thank you very much

On Sep 8, 2015 10:16 AM, "Verizon Wireless Customer Support" <

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