Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Backup passwords

taterlalo
Member

Galaxey s5 fingerprint not recognized.how to set backup password? Pgone unlocks ok with screen lock p.w.?-help

Labels (1)
Tags (3)
0 Likes

Re: Backup passwords

vzw_customer_support
Customer Support

I'm sorry to learn you are having trouble using the fingerprint scanner, taterlalo. It's important that prior to using the scanner, your hand is dry and free of any moisture or oil, as this can cause issues with the scanner. You can go to Settings>Fingerprint>Change backup password, to edit your password.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes

Re: Backup passwords

taterlalo
Member

That was it.thank you very much

On Sep 8, 2015 10:16 AM, "Verizon Wireless Customer Support" <

0 Likes