Hi.I need some help. Before I fully explored my phone and realized what Backup+ was, it backed up all of my contacts. I (think) I have since turned it off, but it still has my contact list. Since I already backup my contacts with Outlook, I don't want to have a second backup that might get outdated. Is there a way for me to get into the contacts Backup+ has and delete them all? I want to keep just one contact backup.Also, is there a way to disable Backup+ Media? It won't let me do it through the settings on my phone, and I can't do it on the Verizon website.Thank you

drar2011 wrote:Hmmm, it's still not working. I click on My Verizon, click on my phone (I have 2 phones and 1 tablet on this plan), click More Options in the left column, Manage Contacts....It sounds to me like you are logging in to an account attached to ...

Note SuzyQ's comments ... it sounds like your number isn't the primary line (my mistake in assuming that it was earlier). If that's the case, you'll need to set up a new MyVerizon account for your line so that you can view your Back Up Assistant by clicking on Manage Contacts.

I just don't know. I got a notification on my phone this morning that said 'Backup Assistant successfully synced 201 contacts', so something is still happening.

Sounds like the contacts never got backed up, doesn't it?

Hmmm, it's still not working. I click on My Verizon, click on my phone (I have 2 phones and 1 tablet on this plan), click More Options in the left column, Manage Contacts. Then it brings me to the info page on Backup Assistant Plus where at the top it has a button Subscribe Now. If I scroll down the page there is a button Manage Contacts, when I click that it just opens another tab for the Backup Assistant Plus page. I know Backup Asst. is still active on my phone because it synced again last night.Should I go through the Subscribe Now process like I am setting it up from the start? Thanks

When you log into your on-line MyVerizon account, you should see a blue Manage My Contacts; click on that and it should bring up your contacts.

I'm thinking about this some more and may this will clarify why I am not seeing Backup Assistant. It was originally running on my phone, that's when it synced all of my contacts. So I turned it off. Do I have to turn it back on to get into it to clear my contacts, then turn it off again?

Hi tikibar1,Thanks for responding, much appreciated. But I still don't know how to get to Backup Assistant in my on-line MyVerizon account. The only options I see are to turn the service back on or sign up for it. I do not see a specific way to get into Backup Assistant. Is it possibly because I am on the AllShare plan?Thanks again.

Log into your on-line MyVerizon account and you can delete your contacts from Backup Assistant.If your phone has Ice Cream Sandwich or Jelly Bean operating system, you can disable Backup+ Media via Manage Apps.

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Big thanks to SuzyQ and tikibar1, setting up a My Verizon account linked only to my phone number, as opposed to the My Verizon account with had my tablet and 2 phones (All Share plan account) was the solution. I am now in and see my contacts and can have at them as I wish. Very much appreciated.

One final question: my end goal here is to NOT sync my contacts with Backup Assistant Plus, I take care of that elsewhere (everyone should always have a backup solution the use regularly). I've tried disabling Backup+ Media in my Application Manager on my phone, but it always turns itself back on. Is there something else I should be doing? What is the Sync Service App? Does that sync anything besides contacts and media?

Thanks again.

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