Backup assistant not restoring contacts
Hainsey405
Newbie

So after my phone decided to randomly change it's pin tonight, it ended up erasing itself because I took too many tries.

This would be a minor inconvenience if the backup assistant would actually restore my contacts. However when I go to sync my contacts I get the message :

Provisioning Failed,

Operation failed due to invalid authentication credentials

How do I fix this? I need my contacts.

I have tried clearing the cache and data of both backup assistant and sync service so far.

Please help

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Re: Backup assistant not restoring contacts
vzw_customer_support
Customer Service Rep

I know it is important to have your contact information Hainsey405. What is the make/model of your device? Typically phones now use Verizon Cloud. Have you been to the website http://spr.ly/6580BPEUY to check to see if you see your information?
AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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