You are so much better off by leaving Backup Assistant turned off and even disabling it all together then getting it fixed. Your phone can and will back up all of your contacts ACCURATELY as opposed to Backup Assistant that mixes things up and combines contacts etc... or even does NOT back up the contact. I go to great efforts to block Backup Assistant on every new phone I get and have never had an issue with losing a contact even with Factory Data Resets. The nice thing with using Google or Gmail is if you do an FDR or replace your phone, when you log into the new device the first time you sign into Google,, and the contacts automatically load.
Another thing and the main reason I do NOT use Backup Assistant is that it is a Data HOG. My initial Data usage was over 2 GB per month. As soon as I disabled Backup Assistant, my Data usage went down to under .5 GB per month.
