Re: Apps crashing, phone rebooting itself
Ann154
Community Leader
Community Leader

Have you tried running the phone in safe mode to find out if the errors occur when the third party applications are restricted?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Apps crashing, phone rebooting itself
Quertie
Newbie

Yes, as stated in the original post, "I've rebooted the phone in safemode

and uninstalled 3rd party apps. Rebooted it multiple times, its now

currently in safemode and STILL crashing/not opening applications"

Not only did I uninstall 90% of my 3rd party apps, I used safemode most of

the day yesterday and it was still having issues.

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Re: Apps crashing, phone rebooting itself
Quertie
Newbie

Annnnnnnnnd Now that I've changed it to ART, the phone is stuck in a reboot

stage. You know the cute little boot-up graphics? Yeah its stuck on that.

Even after resetting is (holing power/volume down)... sooo... any way to

fix THAT now?

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Re: Apps crashing, phone rebooting itself
B33
Legend

You may have to Factory Reset.. as it sounds like it's locked up.. Here is how to F.R. the Moto M

Follow this:  How do I reset my device?

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Re: Apps crashing, phone rebooting itself
Quertie
Newbie

Weeeeeeell, I can't get it to turn off, unless the battery is completely

dead, so I can't do a factory reset using external keys, and since it's

stuck on the load screen I can't do one through the settings either... I've

got a very shiny and annoying paper weight.

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Re: Apps crashing, phone rebooting itself
B33
Legend

Well Try this put your M on it's charger and Charge it for about 1 hour see it if shows anything if it does then Try and run the F.R. But if you can't get it to respond,  then you'll need to do like I did with my Droid Maxx Call or Visit your Local Store and have then get you a new M at the store they may have some replacements but more in Likely they'll have one sent out to you from the the Fort Worth center that is were mine came from..

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Re: Apps crashing, phone rebooting itself
Quertie
Newbie

Thanks B33, I'll try charging it again and factory resetting, other wise I

suppose I'm forced to go into the store and wait for an hour until they

tell me that they'll have to ship me one and it won't be here until next

week. What service!!

You've been a real help, thanks again.

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Re: Apps crashing, phone rebooting itself
B33
Legend

Your Welcome:  To add:  if the Store can determine the unit is none working and can get it processed Quickly enough today by 5:00pm  they might have you another one by Tomorrow or by Monday.. Most likely they'll ship it over night as they did mine.. 

Hope ya have Good Luck.. Let me how it turns out.. b

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Re: Apps crashing, phone rebooting itself
Quertie
Newbie

I got there in plenty of time Friday, they messed with my phone in the back

for about half an hour, got it to factory reset (which apparently was only

a 12 hour "fix" as my phone has gone back to being stuck on the boot-up

animation), and ordered me a replacement "overnighted" which I would assume

would have meant Saturday... but no, once I left the Verizon store and got

the shipping confirmation email it was slated for Standard Overnight

Shipping but with shipping "preference" of "weekday delivery." What the

heck? So here we are, day THREE of having a useless phone and now when they

finally do deliver, it'll most likely be when I'm at work. #rage

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Re: Apps crashing, phone rebooting itself
B33
Legend

Well just hang in there.. you'll get it and get it going It'll  probably run like a top..

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