App downloads
SUSANSACRUISIN


Many times when I try to download an app from the google play store, when I hit the install button, it says congratulations, your app will be downloaded shortly, and then it never shows up.  I'll go back to google play, and it says it has already been installed.  I cant find it in my apps.  What happened?

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Re: App downloads
Ann154
Community Leader
Community Leader

Are you downloading over wifi or cellular? Is the application listed in the application drawer? Can you provide a screenshot of an application you have installed but can't find?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: App downloads
vzw_customer_support
Customer Service Rep

SUSANSACRUISIN, It's important that you are able to view and use the applications downloaded on your phone! Let's figure this out, together!
Ann154 asked so great questions to get us started. It's also helpful to know what type of phone you have with us? Were there any recent software updates or changes made on the phone? Please keep us posted so we can help.


TanishaS1_VZW

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