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Android update on Droid Maxx now I can't turn on the phone.

Member

Last night I upgraded the Android operating on my Droid Maxx phone.  After the update phone was slow to respond, and erratic.  Then it would not turn on.  I charged it all night, and today it still will not turn on. 

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Re: Android update on Droid Maxx now I can't turn on the phone.

Member

After reading through other posts on this site, I tried charging again, and this solved the problem.  The phone was at about 80% charge when I started the software update.  Hard to understand why the charge would drop off so fast.  Last night I left the phone plugged into a USB port on my computer, rather than the regular charger. When I finally used the regular charger, the phone reported 0% charge. 

Thank you, the problem seems to be resolved.

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Re: Android update on Droid Maxx now I can't turn on the phone.

Customer Support

John101948,

I am so sorry to hear about the device issues after the update. Have you tried to hold down the power button and volume button down at the same time? Let us know if the phone powers on then. Does the phone show it is charging even though it is not powering on?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Android update on Droid Maxx now I can't turn on the phone.

Member

After reading through other posts on this site, I tried charging again, and this solved the problem.  The phone was at about 80% charge when I started the software update.  Hard to understand why the charge would drop off so fast.  Last night I left the phone plugged into a USB port on my computer, rather than the regular charger. When I finally used the regular charger, the phone reported 0% charge. 

Thank you, the problem seems to be resolved.

View solution in original post

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