I installed the most recent Android update to lollipop and I'm having problems with my phone now. I have a galaxy s4 if that matters.
I am no longer getting any notification tones for email and only occasionally for text messages. I do not have the Do Not Disturb function turned on and I have set the emailand messages as a priority in the sound in notifications set up screen.
any guidance would be greatly appreciated
Same issues here after the Lollipop update. Sounds come on occasionally and using the new 'Interruptions' instead of Do Not Disturb the phone goes to vibrate mode half the time instead of going back to sounds. I did a factory reset with no luck to fix any problems. I came to these forums to find answers and all I am seeing is problems with the Lollipop update and no patches rolling out soon or the inability to roll back to the last 'reliable' update. My phone was perfect until 2 weeks ago, since Lollipop either sound issues or battery life constantly plague it.
I ended up going to our Verizon store and he called samsung. Talked to a rep. They stated it's the old software fighting the new lollipop 5.0. He had to delete old software .