Activesync maxes out CPU on Exchange server

Overclocker
Member

Fellas:

  I'm a server/network monkey at a small college in Ohio. I have a strange problem with one of our user's phones, a LG Ally.  As soon as I connect it to our Exchange server via Activesync, the server CPU utilization goes up to 90-95%. Continuously. FOr hours and hours, only stopping about 20 minutes after I delete the account from the phone. This makes for several hundred unhappy Outlook and webmail users. Activesync is not hard to set up!  There is very little that can go wrong on the user end! I'm very confused. What's going wrong?!?!?!?

 

Here are the specifics of the phone:

 

Model: Ally

Firmware: 2.1-update1 (There appear to be no new updates.)

Baseband: VS740MV7.5210.1013

Kernel: 2.6.26lge@android-build#2

Build: ERE27

SW version: VS740ZV8

 

Thanks!

 

Tim

 

 

 

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Re: Activesync maxes out CPU on Exchange server

bosslady85
Sr. Member

Try dialing *228 send and option 1 to reprogram your phone before you setup the account. Be sure the server settings are correct.  Once you have done so, go through the steps below for setting up the exchange account.  Hope this helps! 

 

 Account synchronization can take several minutes. The Corporate Calendar within the Calendar application (Menu > Corporate Calendar) must be started to initialize the calendar.

  1. From the Home screen, touch the applications tab (bottom of the screen).
     
  2. Touch Email.
First email account added

 

First email account added

  1. Enter the exchange email address and password then touch Next.
     
  2. Touch Exchange.
     
  3. Verify the exchange server settings then touch Next.
     
  4. Adjust the account options as needed then touch Next.
     
  5. Enter an account name and outgoing message name then touch Done.

 

 

Additional Email account added

  1. Press the Menu key.
     
  2. Touch Accounts.
     
  3. Press the Menu key.
     
  4. Touch Add account.
     
  5. Enter the exchange email address and password then touch Next.
     
  6. Touch Exchange.
     
  7. Verify the exchange server settings then touch Next.
     
  8. Adjust the account options as needed then touch Next.
     
  9. Enter an account name and outgoing message name then touch Done.
     

 

 

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