6s edge plus restart
peer5608
Newbie

Brand new phone just updated itself and locked. Took back to store they reset it to turn back on now it restarts itself every few minutes.... I live 2 hours from a Verizon store and I've made 2 trips today already.

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Re: 6s edge plus restart
vzw_customer_support
Customer Service Rep

This is not the wireless experience that we want you to have peer5608. Let's partner together and get your Galaxy S6 Edge Plus working properly. What update was done on the device prior to this issue? What's the last action taken on the device just before it restarts itself? Can we assume that there isn't any liquid/physical damage on the device? As you share the details then we can customize a solution for you.


ArnettH_VZW
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